Customer Service is different than Technical Support. It appears DAZ's customer service quality may have suffered when two of their employees "left" (temporarily?!). Judging from my own experience, and those listed here, DAZ needs to learn about Technical Support. Anton, it's just plain wrong to ask a customer to provide his/her own technical support. I pay for a product, and expect the product provider to give me a good value, including Tech Support. You may be an "expert" at this stuff, but then you should have tested your product and fixed the problem before releasing it. And it's wrong to expect other people to have your technical abilities.