Well, I find it curious too. You'd think they would have been interested. Maybe they put in an offer that was refused?

Oh, I have a lead on the customer service issue. After talking with a few people, it appears there's a pattern - if you can manage to get them on the phone, all is well. If you only communicate via email, it's like talking to a brick wall - unless you want a refund. My friend, and several others, have had no problem getting tech support - but they always call and chat in person.

Hm. Guess I'll have to be pushier and insist on speaking to a live person next time. :-)