Like I said before, when I load the figure there is no break in it at all.

It renders without any black marks and if you don't want figures with bags under there eyes don't light them from below. Even real people without bags will look bad in that lighting.

Best thing to do at this point is to discuss it with the merchant and if you are unhappy with it they can fix it to your liking or ok a gift certificate refund.

I cannot reproduce what you are showing and I don't have that software.

-Jeff