I have Norton SystemWorks on my second pc and I don't have any problems accessing the internet. I don't have Norton Firewall though. I use ZoneAlarm. I know with ZoneAlarm some sites won't display pictures and things if you don't remove the privacy header for that site. There are some programs that you have to allow to access the internet. Like IE and Outlook. If you don't give them permission, then the firewall won't let them access the internet. Not sure how Norton Firewall works, but ZoneAlarm would ask if I wanted to allow various programs to access the internet when I installed or upgraded. They made the program a little smarter because it will tell you that you need to let certain programs have access. But it still makes you choose on others, and I'm not always sure what to say in all cases. Sometimes I've done a search of my harddrive to see who owns the program that wants access. But that's not always a safeguard because some malicious programs can use or masquerade as legitimate programs. Anyway, I suspect it's your firewall. You might try turning it off and see if you have access.