Q - the product is distributed as a .uvs file so that he doesn't redistribute anyone's geometries illegally - he HAS to distribute the file in this manner. The customer didn't understand that it has to be set up in this manner to avoid violating anyone's copyrights. Andy don't sweat it hun! - I would suggest that you add something to your promo text explaining that the product has to be distributed as a .uvs file to avoid infringing on anyone's copyrights. I know that customers don't like .uvs, or .rte files - but at least they'll know why it's set up the way it is. ;)