e-on surely did not appreciate such a suggestion. I would not either. But e-on's people are VERY nice and very attentive to us users. They are probably the only ones to be able to help you out here. Some other users who had this kind of a problem have uninstalled COMPLETELY (regedit etc.) Vue and then re-installed it. But others had to uninstall Poser too. So, as much as I would love to help you, I only can repeat what has been said in previous threads about this problem. And, BTW what Vu eversion are you using? Vue 4.12? Vue 4.2? Vue 4 Pro? Do you have Mover4? What's your OS?