PayPal's phone number can be found on their web site. Go to About Us/Contact Us/Customer Support Enquiries/Help by Phone/Service center. I'd post the link but I think it includes my account details. So log in to your account and follow those links. Anyway the number is:-

888 221 1161

It is possible to get your account reactivated but only after a day spent on the phone and complying with their wishes. For me little additions were required on the page http://www.philc.net/utility1.htm A more tangible outcome is that I have opened a merchant account and will very shortly be able to accept credit cards on my site directly.