I had trouble, too. I ordered it Sat. night. Then the download page had an error and didn't load properly and when I tried refreshing, that didn't work. Got an order confirmation email, but not the one that lets you know where to go if you don't download in the first five minutes. Had to wait until today as no one is there on the weekends (which is a bit frustrating, but I didn't let it get to me). I called and they found my order and set up a page for me. Then I crashed twice while downloading. But I finally got it. But I was so involved today, that I haven't even installed Michael, yet. Oh well, next weekend, I guess.