Keoto, I didn't mean to imply that the problems aren't Zygote's--just that with my problem, their computers couldn't replicate it, but eventually they figured out why some of us had the problem and corrected it so everyone's models worked correctly. I do expect them to address this and correct problems, but if, like my problem, they didn't show up in testing, then they offered the model thinking it was all correct. I think they expect that with all the various sytems, various patches, etc.--that some will have problems that they can't know about until they arise--out here in Poserland S. I am very happy with them because they are so willing to correct problems and work with us. Its been true over and over. (Besides, I love Michael VBG). Diane B Diane B