gillbrooks opened this issue on Feb 21, 2004 ยท 155 posts
iloco posted Thu, 26 February 2004 at 9:24 AM
gebe would it be possible for you to get one of the techs from e-on to view this thread and read what the users have said their problem was and how it is effecting their computer. Their(e-on) way of offering help has a lot that is not very helpful when trying to get a problem solved. When you post a problem it takes 24 hrs to get an answer and then it will be a question that just keeps on leading to more questions. After a week of this I was back to where I started, No problem fixed and only an answer that there was a problem but I needed to duplicate it again and start the process all over again with trying to get help. This is enough to discourge anyone from using that kind of help system. My problem is exactly as the others have stated only they were able to put it into words better than I. Maybe the tech at e-on if reading this thread might be able to get a better idea with the problem by reading this thread. I am sure I was not able to get my explanation across to them with what my problem was when replying on e-ons tech site other than giving them a VuePro.eon had caused an error. We just knew I had a problem but I could not duplicate it or explain it to them in detail. The above members have explained in pretty good detail what is happening in Vue pro for the ones that are having a problem. The sooner Vue Pro is working for us that are having a problem the sooner all this bashing and wanting help will go away. I would much rather be using Vue Pro than posting about its problems with crashes and errors. Would this be possible for you to do for us. :)
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