gillbrooks opened this issue on Feb 21, 2004 ยท 155 posts
gebe posted Thu, 26 February 2004 at 9:45 AM
iloco, I even don't need to do that, because e-on's people reads regulary (all the time) the posts here. And believe me, I know them since version 1, they never sleep and always are listening to their users. This is how gillbrooks psd problem in the first post could be solved immediately. Understand that it is difficult for them, if not impossible, to look into a specific problem if it is not repeatable. They are always working to give satisfaction to everybody. This is true, these are not just words. Go regulary to e-on's site and see the newest update. First of all, always get the FULL update, not the incremental. I had problems with incremental and will not do it again. Second, before you install an update, create a new folder, call it "mybackup" and copy in this new folder all the files sitting in your Vue Folder. Add to this new folder the following folders: ENVIRONMENT and MODULES. That's what I do every time a new update is available. Especially if they are betas. I only trust to my own backups. If ever the update makes things worse for you, just put back everyting from your saved folder. Just go and have a look there right now to make sure you have really the latest update:-) www.e-onsoftware.com. After that, continue posting here in this same thread. Makes things easier. Thanks!