Note regarding that op-ed: It does contain innacuracies. It is, however, a reasonably fair look from the point of view of a dissatisfied customer trying very hard to be happy with a product they love because of what it enables them to do. Good link, deci6el, thanks for posting it.

thou and I, my friend, can, in the most flunkey world, make, each of us, one non-flunkey, one hero, if we like: that will be two heroes to begin with. (Carlyle)