Yes- I know, and have TRIED all those things already. I have used Pro-Pack for years and before that P4. But it isn't working. Deleting Don only brings him back again when I select new. Removing the P5 folder, with Don in it, only causes P5 SR4 to load asking "Can't load Don's Hair". I have even SAVED that empty scene, quit P5, then re-opened it again and get the same routine all over again. It is extremely weird because this is a brand new, fresh install in a new folder that is in no way associated with P4-PP. I had immediately installed SR-4 over the CL downloaded "Full Install", which is around 360MB, then re-booted again and still have the same problem. I have a really good, fast, updated machine and am not in any way new to using Poser. My P4 and P4-PP never acted weird like this. I am going to try the un-install--re-installed route and see if that helps in any way. P5 seems to be a real bundle of problems!