"The explorer problem is with the site, not the user." I suspect that there is SOMETHING about the technique being used for PoserStyle, that is different than other web sites. I had repeated problems with my password going bad, over the past few months. Never had that happen anywhere else. Though each time, the fix was as simple as clicking on the link you provide, to have a new password e-mailed to me. So I grumbled to myself, but it was not a show-stopper. Maybe this problem was somehow caused by the technical difficulties you were having? - - - - - Marque's comment "having questions ignored". To me, this is the crux of the matter: If you folks at PoserStyle focus on making sure customers do not feel ignored, then you will gain the "breathing room" you need to show everyone your best side.