I HAD A PROBLEM WITH MICHEAL AND ORC PACK I BOUGHT AWHILE AGO. ALL I DID WAS GO TO DAZ WEBSITE AND WENT TO TECHNICAL HELP. GOT AN E-MAIL BACK THE NEXT DAY. THERE WAS AN EXTRA FILE LOADED IN THE WRONG PLACE. SORRY CAN'T REMEMBER EXACTLY WHAT AND WHERE. BUT IT DID THE TRICK. DAZ HAS A GREAT TEAM TO HELP US OUT WHEN WE (NEWBIES GO DUH?????). LUCK.