Also.. what item is it? It may give some people a clue to what could be wrong (if for instance it's an add-on and not a stand-alone thingie. It does happen)

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You just can't put the words "Poserites" and "happy" in the same sentence - didn't you know that? LaurieA
  Using Poser since 2002. Currently at Version 11.1 - Win 10.