When I first subscribed, I experienced these problems too. Their response was to extend my subscription a few more months and I was happy with that. I am also NOT getting upset that they are having problems again.....as I am in no hurry for anything....it will be there when they get their "stuff" together again. I already have more Poser stuff, from everywhere, that I will probaly ever or can use..........so........ I don't feel that not having access to their site right now is really going to harm anything.(: I download things when things are working right, save them to my external hard-drive, so it is there when I want it. (: Really, I don't think they want these problems either....so..........Let's give them a break? (: I am sure they are as frustrated as you are.