'but in a handful of cases was very disappointed when I went to the trouble of contacting the creator (both IM and EMail), but got absolutely no response' Good advice about being available to your customers. I make a point of including my own mail link in every Help File, AND checking my mail once a day, AND replying to everyone within 24 hours. Not that I get enormous amounts of mail, but for example, with one product, DAZ managed to lose a camera folder from the installer. I was able to mail it within hours to a lot of users, because they mailed me about it, rather than DAZ. I also encourage users to mail me with ideas and suggestions for things they would like to see in add-on packs, and I've already built several figures that people have requested. Feedback from the public is important, and now that Rosity has become so 'politically correct', you can't mention commercial products anywhere but the Product Showcase, so you can't canvas opinions any more. Pity. mac PS I notice no one has mentioned the 'Terror of the Dreaded Promo Images' yet. When you get to the end of your product, you'll quickly discover the 'joys' of making promo pics before you can submit it. The part that ALL merchants hate! LOL.