Forum: Poser - OFFICIAL


Subject: merchant advice

dagmath opened this issue on Apr 01, 2004 ยท 31 posts


Sir_Mikal posted Mon, 05 April 2004 at 7:26 AM

Quite a few excellent suggestions there. As a user (not a merchant, unfortunately), I look at a few things, when deciding what purchase to make. First, "Need (or Want)".. I agree with most here, there are so many Poser items available covering a broad spectrum, it's hard to try to strike a balance between something that's specialized, but general enough that a good chunk of people will purchase your product. You do the best you can. If your product is along the similar lines of other merchants here (or other sites) try to add or do something a bit different to make your product stand out. That's where Add-on packs can become important. I may see a product and think it's not something I want, only to come back a month later and see an add-on that I DO want. I'll have to buy the original pack, so I can have the add-on. I know of some merchants here who are more successfull with a product after adding add-on packs then with the original item itself. Promos are especially important because it gives me some idea of what I can use the product for. It may be a really great product, but if the promo pictures are awful, my opinion is that the product will most likely be awful as well. Try to get some good artists to volunteer their time to help create some good promos, especially if they're artists that you or other people enjoy seeing. Second, "Quality".. I have to say, having freebies does help in getting some idea about the quality of the work. If I have problems with the freebie, I'm sure not going to plunk down money for a product from the same merchant. However, if I love the freebie, and I'll be the first to admit it doesn't always mean I'll purchase a product, it DOES mean that I'll keep you in mind and check back on any new products you have available. It's nice to make a quick buck, but the really good merchants work on building, keeping, and expanding their customer base, and freebies can help in doing that by showing people what kind of quality work you can do. Third, "Support".. If I have a question about something I purchased and need help, the merchant is the first person I want to talk with. They designed it, I expect they'll have some idea of how to help me fix whatever problem I'm having. I don't expect a response 5 mins later after sending out an email to them (and I do recommend getting an email account specifically for customer support of your Poser merchandise), but I do expect a response within a reasonable amount of time. It may be the problem I'm having is with Poser, and if so, having the merchant able to point me in the right direction to finding a solution scores big points for them in my book. If it is a problem I'm having with the merchant's product itself, I want an answer, an upgrade of the product, or my money back. If I feel they're really sincere in wanting to help me with my problem, hey, I'll even HELP them figure out what's wrong and even work with them in finding a solution. Fourth, "Price".. I expect the price to be reasonable. If it's a good product, easy to use, high quality, and I get the support I need, I'll pay the extra bucks. It may be the product is a bikini for Vickie 3.0, and it may be a cool looking bikini, but if it only comes with 1 texture and the price is $30, I'm not buying. Especially if I can get my hands on an bikini that almost as good but comes with 5 textures, and is priced at $10. Know your market. If bikinis are usually priced at around $10, it's safe to say you can price yours at the same rate, maybe a bit less, maybe a bit more, depending on what's all included with your product. Bottom line, if you're wanting to release a product and thinking you'll get rich on just one item, it most likely won't happen. The good merchants on here have been here for years, have several products released during the time they've been here, are known to have good customer service, and are reasonable in their pricing. It seems intimidating, and a lot of hard work (which it can be), but you'll also get some tremendous rewards from it, and have quite a bit of fun as well. Just throwing out some food for thought. Good luck with your item, btw, looking forward to checking it out.