Lynn,
Some of these are bugs that have been in it from the offset, bugs missed by your alpha and beta testing teams, since the first release. Do you not think that they have been mentioned to tech support directly? Did they get resolved? No, which means that we should either eat $300-400 or find a solution ourselves. We decided to do the latter and through that collaboration, found a scenario that was too exact to ignore in the one case. SO after 6 months, we finally got some degree of comfort that at least that might be fixed, which will help a lot of us.

I am unclear on "unsafe conclusions?" To what does this refer exactly? The only conclusion we've come to so far in these discussions as that we'd better be able to find a duplicating scenario or we will be set aside, and if we keep up, labeled as trouble makers. If someone at e-on would like to address these problems and work through the bugs in a productive manner, we wouldn't have these conversations, but none of us like to get humored and then told to go away until you can find solid evidence.

ShadowWind