I would think that a bigger "E-Commerce" no no would be completely ignoring the complaints of a number of your customer base especially when they are asking for something they have had (custom colors)for at least 2 years (from what I can tell. I haven't been around that long). I find the fact that the PTB either ignore or pooh pooh members/customers an interesting thing to watch. I boycotted the RMP some months ago because I didn't like the way some things were being handled unevenly. I just the day before this new design rolled out found a few items I would like and had decided that I would give them a go again. I planned to pick them up and then the makeover rolled out and I have watched how they have handled the concerns expressed by both merchants and customers. Now that I have seen that they still have the same attitude toward their customer base I will once again remove the items from my wishlist and spend my money in other places. If something comes out that I desperately want I will contact the artist and find out if I can purchase it another way and if not let them know that while I would love to buy their item I won't buy from R'osity so they have lost a sale. On another note I think that not beta testing a big new rollout is probably also a big E-Commerace no-no