As a web designer and general HTML monkey, if I suggested to a client that we put a site up, or modified their existing site to see what people thought of it I'd happily help them boot my a$$ out the door. Any new commercial site or redesign of a commercial site MUST go before a focus group before it gets anywhere near the user base, that way you should avoid 90%+ of the negative comments. A focus group is a bunch of people that hopefully don't know your business, but know how to navigate a web site...and sometimes it's great to throw in the "little old lady" factor where you have to give someone the basics of navigating a site and then see how they do. A focus group is NOT a bunch of designers slapping themselves on the back saying "looks OK to me Fred, I love the part you made" is it guys? ~lol~ If the marketplace vendors take the time to have people beta-test their products before release you'd think the store would catch on that it's the thing to do. That's my $0.02 any way.

The liver is evil - It must be punished.