That is a puzzler. If they haven't given AS or the tech crew remote diagnositc capability I only have one solution left... For $6,995 USD I will have a system delivered to your door anywhere within the continental US*, fully loaded, tested, and burned in - complete with a new (fully functional) Renderosity account, ready to go. *Taxes and tarrifs apply, AL, HI, adjoining countries and overseas shipping slightly higher.