As someone who has ALSO done tech support and out of plain curiousity: I'd also would like to know if you looked at the manual! The first part of your message states that you had problems with making .avi's. IF you had TECHNICAL issues then I can see where the tech could/should help you. Perhaps you need to get some codecs, perhaps you don't have enough memeory to do what you wanted, etc. Issues dealiing with the failure of the product to do what was promoted, a bug discovery etc. That is a entirely different issue than what compression method should you use to make the best animation. If the tech gave you some options and suggestions so that YOU could decide what was BEST then that is up to you. Apparently, you sent numerous e-mails about an issue that was in the manual, or dealt with matters that the techs could (should?) not assist you with and "bugging" them was not going to resolve the issue. PJF kinda summed it up.

"Few are agreeable in conversation, because each thinks more of what he intends to say than that of what others are saying, and listens no more when he himself has a chance to speak." - Francois de la Rochefoucauld

Intel Core i7 920, 24GB RAM, GeForce GTX 1050 4GB video, 6TB HDD space
Poser 12: Inches (Poser(PC) user since 1 and the floppies/manual to prove it!)