To avoid this kinda thing in the future. I think the techs should feel free to point these newbies to the Links page on the Curious Labs site. The less said the better. A simple: " Please go to our user groups and ask them for help and opinions on this issue. They are better equipped to answer your questions and are eager to help" That's all it takes. You guys paying attention Curious Labs? Send them our way. Don't even mess with them. These forums are better equipped to walk folks through the simple stuff. That's why we're here to begin with. Isn't it? ScottA