I'll admit, Sometimes I have an off day (or two) and act nasty. (And I don't work for Curious Labs.) I've interacted over the phone with techs on some detailed matters which I knew nothing about accomplishing. Having to describe things to them and understanding their responses can be difficult. And all I can imagine is how those Techs have to hold their composure and extend their patience to the limit. It doesn't always work, maybe this guy just had a bad day. Were you a bit fustrated over your Poser problem, that both of you joined in on a 'bad hairday'?