I had a problem with them a couple of years ago, when about $500 went "missing". My experiences with their staff were incredibly frustrating; between emails and phone calls, I have to say I was not impressed at all. Eventually they assured me it was all taken care of, but funnily enough, my money never reappeared. I basically wrote it off to a very expensive lesson learned. I hope you have better luck, spinner.

Sgiathalaich