Wow... I hate to say it, but I will never purchase the products after that statement. Even had I the resources to do so. I don't know about Italy.. but they have this thing in the United States called "cutomer service" ... (http://www.eyefortransport.com/glossary/cd.shtml) Customer Service The way in which during a commercial relationship the wishes and demands of the (prospective) client are catered for. Supporting activities at the customer interface adding value to a product (CEN273). If that is the stand a vendor takes toward customer service, I see no point in supporting them, regardless of the quality of the product they make. I know the packs have been sold, and I see the reviews left stating the quality, but I will not support a vendor with such views. Ciao Lee