This is really going overboard. I can certify that most of this is due to a language problem. Andygraph contacted me to try and explain me better in Italian how the product works and how to customize it for other figures. He was very kind and helpful even if Im not one of his customer and even if we remained on topic, that is his products and how they work, and didnt touched the corollary of customer service, from our discussion I think I understand his point. When he say that he is a pro illustrator he doesnt say it for vanity, but he means that he do it for a living and having been exploited myself in the past I can understand how one could make a principle of being paid what he thinks is due for his work. His livelihood depends on his ability to be paid fairly for the work he does. To say that he offer bad customer service because he does not want to sell at the price YOU WANT is wrong IMHO. We were all spoiled by DAZ and the other big Poser stores that have huge catalogues and resources and can afford to undervalue their best products and sell them as loss leader for 1,99 to increase sales of other items. He set his prices based on the time and effort invested and thinks that those prices are fair both for himself and his customer. Maybe he is wrong, maybe not. What he said is simply this: Do you think that the product is worth the price? Then buy it. Do you think that the product is not worth the price? Then no problem, dont buy it The fact that most people here are hobbyist is just OUR problem. I too right now have to buy what I need or could use for a picture, but it is only my fault if I cant find the time to improve my skill. Sorry I had to add my 2 cents because I read some unpleasant and really unneeded comment about how WE in Italy treat our client that really unset me.