I based my my comments and input based on two things: One: I deal with customer service and tech support on a regular basis from a client service provider point of view. If I find the reply's to my question unintelligble, or the information inadequate to solve the problem, I ask again. And again if needs be. If I don't get adequate support or service, I go elsewhere, and I reccommend someone elses products to my clients. Two: (And nothing that I've read here demonstrates otherwise) All of the details on the/any programs operation is not contained in the manuals. Poser, bryce or any other app manual. If it were, our forums wouldn't have nearly as many questions posted to them. After market books wouldn't nned to be written, except possibly to make a quick buck for the authors. A3D's question may fall in the category of one that was explained in detail in the manual. If not, or if he simply couldn't find it, he has the right to ask the question. And complain if he wasn't satisfied with the response. Since the question didn't generate an answer of "Oh, look on page such and such..." it may not have been. I don't do any animations with the program, so I haven't bothered with the avi export or looking for pertinent manual sections until I need to research it. When I do need to research it, I'll do so in every resource I can find before asking a tech about it. That said, I do see where you're coming from and it does read as a judgement call on the techs part. You're right on the image format analogy. That was probably a question best asked first here in the poser forum. I'm sure some poser animation wizz could have given a detailed response in short order. On the other, in order to ask myself that, I'd first have to be impressed with you, and secondly to actually care about your opinion on my intelligence... neither applies.

"I am a good person now and it feels... well, pretty much the same as I felt before (except that the headaches have gone away now that I'm not wearing control top pantyhose on my head anymore)"

• Monkeysmell