The programs are Contribute and Contribute 2. I talked the department into purchasing several copies for faculty installation and once they were used they locked the user out of their files and set the code so that it couldn't be fetched or repaired. Now they want us to purchase the newest version as well as a new, incredibly expenseive program called Breeze. And they promise the same high level of assistance and support that we've reveived in the past. It's going to take months to repair the damage that Contribute did.