I think the point would be that if you purchase the program you will be more likely to get the help you so much appreciate the next time. The turn of phrase '..I got this program off the web, so I don't have the manual for it...' put you on a short list for a lot of people. '...but I believe I wouldn't have to...' gets you an asterisk for "Didn't even show remorse". Have yourself a good day today and a better day tomorrow.