Sounds to me like you "put" things in the wrong place, forgive me if I'm wrong about that assumption. I'm going to assume you're a relative beginner from your comments. So if I seem to insulting with my explanation forgive me. The main thing to look at is what type of files they are and where they are now. If you automatically installed everything to where the exe ( I assume you're using windows ) put things all should be ok. A way to check is to explore your computer's files and look at the files in question in the folders they are presently in. If you manually installed these files yourself you may have problems because of that. If the pz2's are in the pose folder, the cr2's are in the figure folder all is well. You should have a readme file for the items you bought that will be in the readme folder in your main Poser directory. Refer to that and it should help. It can be confusing to figure out where everything goes and what's the correct way to use all the files, do a little experimenting or ask some more specific questions here and we'll try to help.