I seem to have a problem sending email attachments, either zip's or just jpeg's. If I send say a 800*600 jpeg it arrives with about the top 100pixels ok and the rest has block lines of colour running accross the image, and if I send a zip, it doesn't open, it does open before you send! Any ideas would be appreciated! Johnny.

virus, i think. put yr comp thru norton

are you on 56k? if so, there might be problems with the info getting corrupted on the way, although i've never really heard that to happen. what kind of computer do you have, operating system? when was the last time you formatted or reinstalled windows? etc. off the cuff i'd say it's a software problem. reinstalling windows might help if the whole situation is out of control drac

dang, draculaz. i always blame things like this on a virus.. even though my comp is so norton based.

JPG's specify the image size in the first part of the file. Those block lines (are they diagonal stripes different colors?) are what happens when the last half of the jpg is left off or not reincoded. You are probably having the same problem with the zip files. What is the file size of the jpg before you send it vs after you get it? Unfortunately the problem could be with your email on your computer your network or your mail provider. Likley culprits could be: 1 corrupt software on your machine. Run a virus scan first to make sure something is not going to mess with your changes and fixes. Run scandisk If you are having disk errors or fat problems you could have hardware problems. Re install the software. 2 network problems If you have this you will also have problems with webpages. Your modem may be flaky. Run a diagnostic. 3 Provider Problems Services like netzero use persistant caching. Popular pages like yahoo get saved on the provider's server. When the next person asks for yahoo the provider sends the saved version rather than ask for the page from yahoo. This is done to save bandwidth. If the first image did not load completely the error will be sent to everyone until the provider decides to get a fresh page again. They also deconstruct jpgs from popular websites and save at reduced desolution. The yahoo banner is 150dpi jpg but netzero caches it and reduces it to 72dpi. If they screw it up this is the version that gets passed. You can't do anything about your provider's problems except contact them.

hey, 2/3 in layman's terms ain't too bad :D drac

I think this has been happening since about the time I reformatted because of virus. At the same time I put on a new McAfee anti virus/firewall etc! I'm on Broadband and my email programme is Incredimail but it also happens with Outlook Express. I receive incoming attachments ok! It's definitely not virus, I've scanned several times. As I only reformatted about a month ago, I didn't think it worth while doing scandisc, what do you think? The bands of colour run horizontaly accross the image. I run Windows XP on a 2ghz with 1g ram!

That is definitely a truncated jpg. Only the first part of the file went out or came back. The Virus could have whacked your registry. If you only reformatted but did not fdisk then Microsoft has hidden a copy of the old registry in the zero sector of the disk outside the format. It will call this registry back when you reinstall windows and load back the same errors. The problems the virus caused could still be present. If you just formatted, scandisk should have run first automatically. If it didn't you could be saving data to bad sectors and every time you reload the data it's gone. I had Bellsouth and they had client web mail on their homepage. If your provider has something similar you can use their html page to send emails through your account. You can send yourself an email with a photo attached through the html page. This will bypass your computers email software. You can then read this email using the same html page. If everything is all right it means your connection, account, and provider are good and the only problem is with the mail program settings in the registry. The next part is tricky. It involves backing up your saved mail deleting the program, wiping the registry entries, reinstalling the email and reinstalling the saved mail. See if you can find a web email page on your provider first. If it works you can go on to the next step of repairing the email programs.

Hi electroglyph. I tried that and it was ok, including the previous attempts that came through at my end scrambled! I'll take a look at what you say to do next...I may get back to you!LOL

If you reformatted because of a virus and the 0 sector is harboring this info as electroglyph stated.... You might just want to do the format thing again but do a "Low Level" format and write 0's to your hard drive first. - This will have your hard drive in an "as brand new from the manufacturer" state. Then format and then reload your widows and finally apps again. You will have no virus on your machine....guaranteed. Wade

I think I will wipe the hard drive yet again, I don't really know what I'm doing messing with the registry! Thanks for all your help guy's! Cheers - johny

The information that your disk is fat32 or windows NTFS is stored outside the actual format area. You need to actually wipeout the primary dos partition to take out the backup registry. The program that does this is fdisk that shipped with dos 6.2. Microsoft no longer includes it in windows. Reformatting is an extreme step. I'd be sure you have everything backed up or you may loose it for good. There may also be another solution. Do you have mail you want to save? Do a search for *.mbx and *.toc you should find files called in.mbx, in.toc, sent.mbx, sent.toc... and they should be located in your mail program directory. copy them out somewhere else and you can load them back over a new install and save whatever is currently in your boxes. Do you have Norton utilities? If so you can uninstall the mail program then reboot and run windoctor. This should find and delete the registry entries that no longer link to anything. Reboot again and reinstall the mail program. Copy the old boxes back onto the new and you are good to go. If you back the mailboxes to CD you will have to uncheck the archive bit on the files or you won't be able to write new mail to them. Right click on the files then select properties. Click in the checked archive box to uncheck it. You can only do this when the file is off the CD and back on the drive.

Thanks electroglyph, but I think that's all too complicated for me. I know I will cock it up big time!lol I'll try to find someone who knows about this stuff, but one way or another I'll get it fixed! Cheers - johny.

what if the virus is in the mailbox? electro?

The virus can't run until you run the mail program. Install MacAfee first and immediately run the update. Set it up to on access scan to scan the boot sector. Run a full scan with the options to check inside exe zips and decode uue checked and prepair to wait. Mine takes about 2 hours to run. You should be safe. I think your system is new enough that XP will boot and install from CD. You want to do a thorough install not just a reinstall and partition the drive if possible.