Um... so nice to see everyone playing so nicely with each other (yes, I do stop here from time to time... you're not completely free of me... :oP ) First off, I think A3D (apologize for the shorthand) raises a question to the practice of Customer Service... though, I think this situation would've been better brought to the attention of Curious Labs rather than openly targeted on any forum... Though there is nothing wrong with stating that there is an issue, which Curious Labs SHOULD look into, it should be directed in a form or fashion where Curious Labs can reply to it and/or take action because of it... I don't see that happening here... ...instead, what I DO see, is people "bashing" each other over this and inciting a "name calling" match... like kids on a playground... so, my suggestion at bringing this thread to Curious Lab's attention to answer or reply to it is OUT OF THE QUESTION...!! So this is my solution, if anyone cares to hear it. A3D, I think that you should contact the Customer Service Dept at Curious Labs and inform them of the response that you were given, be open to let the company take ANY action that they feel may be necessary to your situation... I will also, contact Curious Labs and make a mention of this for you, and I think they will be more than receptive to take care of your trouble in this matter... In the meantime, I would think it best, if some of the others here (not going to point fingers here) just focus their energies somewhere other than "bashing" people and find a calm center of peace for themselves... Just my thoughts.. Jack