Well, they do certainly seem to have problems. But I did like the quality of what I got. It's some of the best around, I think. And I would have re-newed for that reason, and because Xurge was on-board and that seemed promising. But they didn't bother to tell me my subscription was going to expire, so I just said heck with it. I still wouldn't know, if I hadn't tried to download something and wasn't able to see the links. But even that wasn't a give-away. I've had a lot of trouble accessing the site since I use ZoneAlarm. I would have to play with the settings until I could finally see them. I then posted in their forum. Finally got an answer - subscription was up. But I had to read it in the forum in response to my post.