ok.... this is getting ridiculous.... the settings in the screen capture and resetting the cache do NOTHING to help this situation for those who tried this already - BEFORE the helpful suggestions. is it possible that having this many people COMPLAIN about the problem might give the complaints SOME validity???? so, rather than suggesting a "user error," try and come up with a fix, please. stop exhibiting this tired, stubborn, not-invented-here, cliched computer-geek attitude and TRY to apply the more professional, adult business skills of addressing customer complaints to this situation....