lillianh: i appreciate your taking the time to respond to this thread. please understand that this is NOT "personal." but also understand that i'm not used to dealing with an enterprise that responds this way to customer complaints.

also, please convey to your programmers that the process they are using to test compatability and performance is flawed. though they may have tried to "simulate" specific environments, the quality and quantity of complaint indicates that something is very wrong.

i attach a screen capture made a few minutes ago. this "final" screen was the result of approximately 45 secs on a cable modem attached to my 2.8 MHz, p4. the image is a result i receive for practically every other web page that loads at this time of day - whether individual image OR gallery. (and my browser settings are as suggested.)

Message edited on: 07/15/2004 21:44