Please check the "ebot" email receipt that explains first time buyers need to be verified before first order can be downloaded. Just a confirmation email store@renderosity.com with your three security digits (on signature line) and the issuing card company's toll-free number. Once we've verified the information, your items will be made available for download. This is a security feature that's only on first orders. All future orders will be available for immediate download. Thanks, Jenifer Keeling Renderosity Admin