do you use ram doubbler or anything the same?.. is the installer from the desktop/from the disk?.. when exactly does the error warning came up?.. were did you purchase it from?.. .. you may need to take it back to the shop were you purchased it.. i am not shore on the legistics of the thing but, seing as Metacreations have dump the program in the dead sea.. you are intitled to obtain a new product from another source aslong as you have a registerd serial no.(than all you are doing is replacing a faulty applaication) such palces on the web are hotlinehq.com or Carracho.com were you can search fpr back up files.. The error warning of low memory, maybe an extantion problem which can be fixed with another installer. epsilon class of 00