Thanks for all the response guys AND for all the concern. I got lucky...I received this message from RR "Credit issued due to credit card chargeback (fraudulent credit card use). Member has been banned and the credit card has been blocked from being used on Renderosity. First time buyers flag was not removed so Product was Never Downloaded." So I got lucky after all;) Altough it is not the first time it happenned, I had the exact same thing at another digital market for few days ago...but this time, the person did get the downloads. I have the facts. But still, it left us all (the merchants) with yet another problem to deal with.But really, what can we do??