Ask them to export as 3ds Jilly, this will be more than adequate for your needs, I have been doing it this way for some time, and have found that even UVW UNwrapped models will import properly into Vue. The only thing you need to take into acount, something thats VERY IMPORTANT, is to reset the Xform on the entire model/models before exporting. If you dont, Vue has a habit of breaking apart the model and scatering random pieces about the scene. It took me forever to figure out how to solve this. Reset Xform is a simple task achievable by the click of one button, so there is no hardship :P Hope this helps, Kutter.