One question (with respect!): Are you sure to have a real version of Poser ? Many full warez version can be found on the WEB, with serial on so on... But as far as i know, TransPoser implements dedicated algorithms that seem to check that it's a real fully licensed version of Poser. Thus, your Poser can be fully usuable on its own, but not with TransPoser if you have this problem. Otherwise drop a mail to Eovia Support who will probably solve the problem. Just my 2 cents....