Could you give a little more information wether this is the only hair where the transmap does not come through? Or wether you mostly have the problem with transmaps? My feeling is, that if the transmap problem is solved then the rest is done too. Could you tell what version of Vue you are using (Esprit or Pro)? What system and what update? With Mover 5 or without? Is helpful. And what hair it is too of course. Dynamic or not, etc etc.

One day your ship comes in - but you're at the airport.