I think the term here is "customer relations"

eg

informing everyone that this is against the terms here and giving them a chance, say 48 hours, to rectify it.

that way ppl actually feel wanted here and don't feel like they have no say whatso ever.

I, of course, refer to the site as it is called in it's logo "art community" - maybe time for a change in that terminology?

Message edited on: 09/16/2004 20:14