Sean, just fyi-I am a full time employee for Bondware, Inc which means I have many task and duties...most of which doesn't involve a lot of forum time. The communications will always be something we all have to work on & improve. Everytime a new admin, mod or coord is brought on there is a lot to learn and potential for things to handled improperly. There is a difference between good mistakes and bad mistakes. Through the good ones, we learn. We realize through retrospect what we should have done better or differently, and work to not do the same mistake again. A bad mistake is intentional harm. There was no intentional harm. Every admin, mod or coord is going to make a mistake occasionally. I've learned through this.