Sacred, Just want to share a recent "zygote" experience with you. And everyone else. I bought Victoria and then Michael. After having Michael for about a month I realized I had never used parts of the Michael clothing pack, which I had also bought. Everytime I tried to "create new figure" of the dress shirt and/or the pants in the clothing pack, I got a requester that said in essence, "Object not found" and then would delete whatever object was in my current project. This was on two different computers and with the help of another rather savvy Poserite. And I had done that uninstall/reinstall thing myself without success. I wrote tech support at Zygote. They gave me a couple of explanations, neither of which worked. I then said maybe my file was corrupted. They didn't think so but said if I sent them my invoice number they would set up a temporary download for me of the same file. They did. I did. And that baby worked. Just perfectly. They were VERY helpful. Maybe if you give them a holler thay can help you. Of course if you've already tried this, maybe MaryCanary's offer might be better. I have had other "installation" issues now and again and still have one with something I bought. Hope you get it work out for you. Larry F