Dear ynsaen,

In order to work things out, we have locked all the other threads that you started in all the other forums and directed all of them here. It will make communication much easier for everyone.

If I understand correctly, you don't care what the other merchant's product is called. Okay, then let's move on to the other concerns.

1. "...allowing anyone to thereby use said term to denigrate other women within the site..." "...entirely possible for anyone to call anyone else in this place "Juggs" -- and not receive a TOS violation for it. By extension, there are several other terms which may or may not be offensive to a greater majority of your customer and merchant base that can now be used..."

If ANY term is used as an attack on a member, it would not be allowed. The key here is the difference in the intended use. We are in fact talking about the name of a product, not an attack directed at a member. If "Juggs" or any other name, were used as part of an attack directed towards a member that would be a different set of circumstances entirely and would not be allowed.

2. Acted in a manner which was insensitive, dismissive, and condescending towards the individuals...

I and the rest of the Renderosity team apologize if there was anything in any of the posts that may have been interpreted this way. This was sincerely not our intent. We are very careful to treat everyone with respect.

Unfortunately, written communication is often misinterpreted because it comes with no body language, facial expressions, or vocal cues to give further understanding of the intended delivery of the message.

For example, a factual response may appear to some readers to be condescending when it was never intended that way. Other readers may read that same message and simply see the information provided. The tone and the demeanor of my sentences is intended to remain factual so it will be possible to work through the issue with you. There was nothing more intended.

As for the number of merchants complaining, 17 merchants is a few when compared to the total number of merchants.

Is it being dismissive when we read a complaint, investigate a complaint, and make a decision based upon the results of the investigation?

All I can do at this point is apologize to all the merchants that may have been upset by any of the posts that were made in regards to this. The fact that we did not choose to force a name change on a product in no way was meant to be dismissive. We simply have a difference of opinion, and based our decision on feedback and input from other merchants and team members. This was done to give a balanced approach to the decision making process.

Best regards,
LillianH
Renderosity Marketing & Promotions

Message edited on: 09/25/2004 18:46

Lillian Hawkins
Marketing Manager
By serving each other, we are free.