Hmmm.. this sounds like something you should contact E-on about. I'm sure they can help you. Make a note of any error messages you receive and maybe email them with the file itself attached. Or at least ask them what they might need to see. My own experience with E-on is that they're very helpful and committed towards customer satisfaction. :) I'm sorry to hear your plants aren't working, and I wish I had an actual explanation, but please DO contact E-on, and let us know how it works out. :) Cheers, Mike