ah, but surely the problem with that, Cyn, is that if you follow a negative with a positive the perp. either KNOWS the positive is there just to soften the blow and so means nothing or else the next time they concentrate on making more of the positive issues without solving the negative ones. When I was a supervisor those long moons ago, my team always said they appreciated the no-bullshit approach on what they did wrong because at least then they knew why I was throwing things at them from my desk. ;-) (",)